Use Case for Telecommunications

The success of IT and Telecommunication services hinges on the assurance of continuous delivery, operating 24/7, 365 days a year. Effective and efficient monitoring is imperative in these environments to:

• Monitor the entire network comprehensively.
• Troubleshoot problems promptly.
• Ensure excellence in service delivery to customers.
• Notify agents of any detected errors and problems.
• Identify the affected system area or customer for swift recovery.

These elements are fundamental for IT & Telecommunication companies striving for success and earning customer trust.

What Synthesis Used For:

1. Data Center and Client Systems Monitoring: Oversight of systems within the data center and those serving the company’s clients.
2. WISP Network Monitoring: Surveillance of a large and expanding WISP network, covering servers, WiFi infrastructure, users, cell towers, and associated devices.
3. Customer Server Tracking: Tracking of customers’ servers, utilizing maintenance-free proxy servers for efficient network monitoring.
4. Day-to-Day Metrics Oversight: Continuous monitoring of day-to-day metrics, including disk space, website status, the availability of key services, devices uptime, and network performance.
5. Comprehensive Error Monitoring: Monitoring everything from switch port errors to Java application server connection pool utilization.
6. Continuous Multifaceted Monitoring: Continuous surveillance of all areas, spanning network and routing topology, server hardware, processes, backups, cell towers, and security systems.
7. Cell Tower Monitoring: Dedicated monitoring of cell towers to ensure their optimal performance and connectivity.
8. Devices Uptime Management: Efficient tracking and management of devices uptime to minimize downtime and ensure continuous operations.
9. Network Performance Optimization: Ongoing efforts to optimize network performance for enhanced efficiency and user experience.
10. Configuration & System Oversight: Monitoring and oversight of security systems to ensure the integrity and configuration setting  and operations.

Proven Benefits of Synthesis:

1. Consolidated Monitoring Solution: A unified platform for monitoring alarming and performance-related information.
2. Excellent Flexibility and Scalability: Demonstrates outstanding adaptability and scalability to meet evolving needs.
3. Great Stability: Ensures reliable and stable performance in diverse monitoring scenarios.
4. Alerting on Unique Situations: Provides alerting capabilities for situations unique to specific issues.
5. Easy Implementation, Use, and Customization: Simple and user-friendly implementation, usage, and customization processes.
6. Unfettered Conceptual Freedom: Offers conceptual freedom during the implementation phase.
7. Configuration and Update Ease: Easy configuration and updates with abundant resources for guidance.
8. Vendor and Device Agnosticism: Capable of monitoring any type of vendor or device seamlessly.
9. Custom Graphs, Maps, and Latest Data: Features custom graphs, maps, and real-time data presentation.
10. Versatility in Monitoring Servers and Network Devices: Included functionality for monitoring a wide range of servers and network devices.
11. Rapid Expansion Capability: Quick expansion into various situations with efficient adaptability.
12. Proactive Problem Resolution: Ability to identify and address issues before customer awareness.
13. Extensive Decision-Making Information: Provides comprehensive information for informed decision-making in network problem-solving.
14. Active Support Forums and Trigger Automation: Engages users through active support forums and supports trigger automation.
15. Process Automation Possibility: Offers the possibility of automating monitoring processes.
16. Low Administrative Costs: Ensures cost-effectiveness with low administrative overhead.
17. Increased Company ROI: Enhances the return on investment for the company.